Here to help
Good journeys start with clear answers.
Find practical information before you reserve. For a specific booking, contact the team with your reservation details.
Before you travel
Planning, booking & travelling
Still have a question? Our team can help plan the details.
Speak with usHow do I reserve a ride?
Use the reservations page to continue to VIP Montreal’s existing booking service. For complex itineraries, group travel, or a custom quote, call or email the team. Your reservation is confirmed by the booking service or the team.
What information should I provide?
Include the pickup and destination addresses, date and local pickup time, passenger and luggage counts, flight number for airport arrivals, and any stops or return journey.
Can I reserve on behalf of someone else?
Yes. Supply both the organizer contact and the passenger contact, and explain who should receive updates.
Can I request a child seat or extra luggage space?
Tell the team the child’s age and seating requirements and describe all luggage. Equipment and suitable vehicle availability need confirmation before the trip.
What if I need to change or cancel?
Contact the team promptly and consult the terms attached to your reservation. Cancellation deadlines, charges, and change conditions depend on the agreed booking terms.
Are prices, waiting time, and gratuities included?
Check the written quote or reservation summary for the fare, taxes, waiting allowance, gratuities, and extras. Ask the team to clarify anything not expressly included.
What if I cannot find my chauffeur?
Follow the meeting instructions in your confirmation. If you still need help, call +1 866 760 5333 with your name and reservation details.
Your next journey
Leave the driving to us.
One transfer, a full day, or something a little more personal.