Guest handoff
The request identifies the guest, itinerary, luggage, vehicle fit, greeter, and property contact without exposing unnecessary room or payment data.
FOR HOTELS & CONCIERGES
Your welcome begins
before the lobby.
Guest transportation coordinated around your property, service standards, and front-of-house workflow.
An extension of the guest experience
Property details become service details.
Airport arrivals, departures, dining transfers, hourly itineraries, tours, events, and group movements work best when the chauffeur team understands your entrance, staging area, bell-desk process, guest communication preferences, and escalation path.
Hotel program building blocks
Designed with front-of-house operations in mind.
Property playbook
Pickup points, vehicle access, loading constraints, signage, contact sequence, and escalation procedures are documented for the location.
Service range
Individual transfers, hourly service, dining and entertainment, tours, groups, shuttles, and scheduled on-site coverage can be reviewed.
Commercial clarity
Direct billing, guest payment, referral terms, rebates, or preferred rates apply only when agreed in writing with authorized property management.
From one guest to a property program
Match the arrangement to actual demand.
Guest-request service
A concierge or guest-services team requests individual trips as needed under confirmed booking and payment instructions.
Preferred transportation program
The property and VIP Montreal document service standards, booking contacts, escalation, billing, and any approved guest benefit.
On-site or shuttle review
Recurring vehicle presence, scheduled coverage, and shuttle movements require volume, hours, route, staging, and fleet planning.
Property introduction
Tell us how your team supports guests.
Share operating needs rather than individual guest data at this stage.
Before you travel
Hotel partnership questions
Still have a question? Our team can help plan the details.
Speak with usCan a concierge arrange a ride for a guest?
Yes. Share the property pickup point, guest contact, itinerary, passenger and luggage count, and the hotel contact responsible for the request.
Can VIP Montreal provide an on-site vehicle or hotel shuttle?
Scheduled on-site coverage and shuttle programs require a separate operational review. Tell us the service window, expected demand, routes, vehicle needs, and on-property contact.
Do you offer commissions, rebates, or guest rates?
Possible commercial arrangements are evaluated property by property and must be documented in writing. They are not created by a referral or booking alone.
How are urgent changes handled?
Time-sensitive trip changes should go to the confirmed operations contact. A website enquiry is not an emergency dispatch request and does not confirm a vehicle.